I am committed to ensuring the 100% satisfaction of my art collectors! That's why once you’ve receive an original artwork, I'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to myself in its original condition and packaging.
For detailed information on how to return either an original work or a print as well as the specific return policies for each, please see the following:
Original Artwork Return Policy
From the time you receive my original artwork from my couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
I also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with me that the work will be returned. So, if you receive artwork you’ve purchased from myself and are not fully satisfied, you have:
Seven (7) days to contact me about your intent to return the work
Three (3) days from the day you contacted me to ship out the artwork. ***Do not ship the artwork before contacting me; you must first contact me.***
If you do not notify me of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact me for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your artworks delivery date, email firstname.lastname@example.org to give me your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to me. I will email you Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email email@example.com to complete the return process.
Once the piece safely reaches me, I will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your artwork return.
Additional return information—PLEASE READ.
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your artworks delivery date, please email firstname.lastname@example.org to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to email@example.com
Step 4 - I will contact you to discuss next steps.